Policy Statement

Registry of Physician Specialists (RPS) is committed to providing a higher standard of service and to the delivery of safe, quality patient care. RPS complies with the Joint Commission’s Standards for Healthcare Staffing Services. You can have confidence that through the processes within RPS, health care professionals working in your organization have met the requirements established by the Joint Commission. To assure compliance with the Joint Commission Standards for healthcare staffing services, RPS provides the contracted client a written description of the following service features.

1. Competency Review

It is the responsibility of RPS to conduct and finalize a pre-employment assessment of health care professional' competence, based on the techniques, procedures, technology and skills needed to provide care, treatment and services to the populations served by Client, upon completion of RPS' orientation.

It shall be the responsibility of Client to cooperate in a review or evaluation of each Assigned Practitioner, relative to the practitioner’s ability to perform specific job functions upon completion of practitioner’s assignment or shift. RPS relies on Client’s feedback in order to accurately assess and re-assess the competence of the Assigned Practitioner on an ongoing basis based on Client’s report of clinical performance.

2. Subcontractors

RPS will not engage subcontractors to provide Assigned Practitioners unless agreed in advance by Client. RPS will conduct and finalize the pre-employment assessment regardless of subcontractor’s assessment of Assigned Practitioner.

3. Orientation of Customers

RPS will provide all new providers with an orientation to the company’s policies and procedures. It shall be the responsibility Client to orient assigned practitioner to the facility and its rules and regulations and to acquaint them with the facility’s policies and procedures, including dress code, physical layout and equipment and to validate competency and ability of Assigned Practitioner to properly use equipment.

4. Client and Independent Contractors

RPS will be the agency/registry of Assigned Practitioner to client. At its sole discretion, RPS reserves the right to utilize Independent Contractors in addition to direct hires to assist in the provision of all agreed upon healthcare staffing services.

5. Incident, Error, Tracking System

Upon notification of Incidents and/or Errors, RPS shall document and track all unexpected incidents, including errors, sentinel events and other events, such as injuries and safety hazards related to the care and services provided, utilizing its data-gathering tools. Information gathered tracked and analyzed is to be shared and reported appropriately to clients, regulatory bodies and the Joint Commission as required.

6. Communicating Occupational Safety Hazards/Events

It shall be the responsibility of Client to notify RPS within 24 hours of the event; any competency issues, incidents, and/or complaints related to Assigned Practitioner and/or RPS. Client agrees to initiate communication with RPS whenever an incident/injury report related to Assigned Practitioner is completed.

7. Requirements for Staff Specified

The requirements of providers sent to Client by RPS are to be determined by Client as part of the written agreement between the two parties. It is RPS’ obligation to comply with the requirements of Client by supplying staff and/or Independent Contractors that have the documented competencies, credentials, health screening and experience to satisfy the requirements specified by Client in order to deliver safe care to the population being served.

8. Staff Matching Requirements

RPS shall verify Assigned Practitioner’s licensure, certification, education and work experience to assure practitioner is competent and possesses the skills and experience that match requirements for the assignment. Matching the Assigned Practitioner’s licensure, certification, education and work experience to assure practitioner is competent and possesses the skills and experience matching the specified requirements of the assignment may include the use of new grad practitioners upon the request or approval of the client.

9. Reassignment

Assigned Practitioner may only be placed in assignments that match the job description for which RPS assigns him or her; if an Assigned Practitioner is asked, or requests to be reassigned to another facility with Client, the department must be a like department or unit, and the practitioner must have demonstrated previous competency and have the appropriate certifications and credentials for that department/unit. Assigned Practitioners should only be resubmitted to areas of comparable clinical diagnoses and acuities as well as other suitably matched assignments of RPS’ various clients.

The RPS office, located in the Walnut Creek, CA. is open Monday through Friday from the hours of 8:30AM – 5:00PM. Our local telephone number is (925) 938-8082 or toll free (800) 882-0686. Outside of normal business hours, in the event of an emergency, please contact us at (800) 882-0686.

In the event of an emergency, natural disaster or other uncontrollable event, RPS will continue to provide service to you through our corporate network form a location where phones and computers are functional. RPS will do everything possible to support you in meeting your needs during crisis situation(s). A copy of our Emergency Management Plan is available upon request.

Our goal is to always provide you with a consistent level of service. If for any reason you are dissatisfied with our service or the service provided by one of our healthcare professionals, we encourage you to contact the local manager to discuss the issue. RPS has processes in place to resolve customer complaints in an effective and efficient manner. If the resolution does not meet your expectation, we encourage you to call the RPS corporate office at (800) 882-0686. A corporate representative will work with you to resolve your concern. Any individual or organization that has a concern about the quality and safety of patient care delivered by RPS' healthcare professionals, which has not been addressed by RPS management, is encouraged to contact the Joint Commission at www.jointcommission.org or by calling the Office of Quality Monitoring at (630) 792-5636. RPS demonstrates this commitment by taking no retaliatory or disciplinary action against clients when they do report safety or quality of care concerns to the Joint Commission.